Delivery
Delivery Information
Delivery & Shipping
All orders are carefully prepared and shipped quickly. Here's everything you need to know before and after your order.
Delivery Time
5 — 8 days
business days in France
Free Delivery
From €60
purchase in France
Shipping
24 — 48h
after validation
Prices and deadlines
| Destination | Timeframe | Fees |
|---|---|---|
| Metropolitan France | 5 — 8 business days | Free from €60 — otherwise €4.90 |
| Belgium | 7 — 10 business days | €6.90 |
| Switzerland | 7 — 10 business days | €7.90 |
| Rest of Europe | 8 — 12 business days | €9.90 |
Delivery times are indicated in business days (excluding weekends and public holidays).
A confirmation email with your tracking number will be sent to you upon shipment.
Order Tracking
1
Order Confirmation
You will receive a confirmation email immediately after payment with your order summary.
2
Preparation
Your order is prepared and checked within 24 to 48 hours. Each item is verified before shipping.
3
Shipping
You will receive an email with your tracking number to track your package in real time.
4
Delivery
Your package will arrive at your home within 5 to 8 business days. If you are absent, a delivery notice will be left in your mailbox.
Important Information
Delivery Address
Please double-check your address before confirming. We cannot modify the address once the order has been shipped.
Damaged Package
If your package arrives damaged, please contact us within 48 hours with photos at contact@naiva-paris.com. We will handle it immediately.
Exceptional Delays
During busy periods (sales, holidays), delivery times may be slightly extended. Your tracking number allows you to track your package at all times.